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agent hud help page
This page will help our agents walk through the process of selling a HUD Home. We also welcome outside agents who are selling HUD homes we have listed. Tamra also teaches a monthly class to agents about HUD selling process.
THINGS TO KNOW BEFORE YOU BID
DISCLOSURES
HUD Homes:
Sold "As Is" without warranty.
Irregularities in Bids:
In accordance with Housing notice 92-96 with reference to HUD Handbook 4310.5, HUD assumes no liability for errors in the EMRF and/or Sales Contract. HUD continues to reserve the right to reject any and all bids and to waive any informality or irregularity in any bid. Properties are subject to withdrawal or change without notice
Code and Zoning Violations:
Brokers should advise Purchasers that the properties may contain code and/or zoning violations. Code and Zoning status must be determined by the Purchaser.
Property Condition:
There will be no guaranties and/or warranties made. No repairs will be performed on the property by HUD after closing. Purchasers are encouraged to have the properties inspected by a qualified home inspection service company to ensure that they are fully aware of the condition of the property.
Potential Purchasers:
Contact a HUD Approved Broker to obtain a copy of the current listings, to visit listed homes or to make an offer. HUD pays closing cost up to 3% of the purchase price, IF inserted on line 5 of the sales contract.
Brokers:
In order to obtain a selling broker commission, this commission amount of up to 3% of Purchase Price, must be entered on the bid submission.
Changes in Financing: Buyers and Brokers please make note, if changing from FHA 203b/203b Repair to Cash or Conventional on a HUD property where Lead Based Paint Stabilization and/or Termite Inspection/Hazard work has been commenced or completed the buyer is required to reimburse HUD for all the costs incurred. Buyer will be charged at closing for the stabilization and/or treatment costs. Closings will not move forward until HUD is reimbursed.
WHAT HAPPENS ONCE YOUR BID IS ACCEPTED
📝 BID ACCEPTANCE – NEXT STEPS
Congratulations! 🎉 If your buyer's bid has been accepted by HUD, you must complete the contract submission process immediately.
HUD has strict timelines, and missing a step may result in cancellation of the accepted bid.
Please follow the steps below carefully.
⏱ STEP 1 – Review the Bid Acceptance Email
Once HUD accepts the bid, the Selling Broker (Buyers Agent) and NAID Holder will receive a Bid Acceptance Notification from HUDHomeStore.
✔ Carefully review the acceptance email
✔ Confirm the buyer name(s) match the bid exactly
✔ Confirm the sales price and financing type are correct
If any information is incorrect, it must be corrected before submitting the contract package.
📄 STEP 2 – Prepare the Contract Package
The contract package must be prepared and submitted within HUD's required timeframe (typically 48 hours).
Your package will generally include:
✔ HUD Sales Contract
✔ Earnest Money Deposit (copy of check)
✔ Proof of Funds or Prequalification Letter
✔ Buyer Identification (if required)
✔ Any additional HUD forms required for the transaction
Incomplete contract packages may delay acceptance.
📤 STEP 3 – Upload Required Documents
All required documents must be uploaded through the HUD document management system provided after bid acceptance.
Documents must be:
✔ Complete
✔ Signed by all required parties
✔ Uploaded within the required timeframe
If documents are not submitted on time, HUD may cancel the accepted bid.
💰 STEP 4 – Deliver Earnest Money Deposit
The earnest money deposit must be delivered to the Local Listing Broker.
Earnest money requirements:
• Must be cashier's check or certified funds
• Must be payable to the designated title company
• Must match the amount required by HUD
DO NOT REQUIRE DELIVERY SIGNATURE
📌 The Earnest money receipt document must be signed my the listing broker and sent to you in order to complete your contract package task. We cannot do this until the physical Cashiers Check is received by our office.
📑 STEP 5 – Obtain Closing Agent Protection Letter (CPL)
A Closing Agent Protection Letter (CPL) must be obtained from the title company handling the transaction.
The CPL confirms the title company's Errors & Omissions insurance coverage.
This document protects the buyer and lender during the closing process.
⚠️ IMPORTANT HUD TIMELINES
HUD requires timely submission of documents.
Typical expectations:
⏳ Contract package submitted within 48 hours
⏳ Earnest money delivered promptly
⏳ Corrections submitted quickly if requested
Failure to meet HUD deadlines may result in automatic cancellation of the contract.
🧠 Helpful Tips
Before submitting documents, double-check the following:
✔ Buyer name matches bid exactly
✔ Earnest money amount is correct
✔ Proof of funds or prequalification is attached
✔ All required signatures are included
Taking a few extra minutes to verify documents can help avoid delays or rejected submissions.
HUD - FAQ
Detail your services
If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.
Announce coming events
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Display real testimonials
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Promote current deals
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Share the big news
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Display their FAQs
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
